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Talk to a human who actually owns pets

Questions about a formula, an order, or your pet's itchy elbows? Our care team answers every message themselves — no bots, no scripted replies.

  • Mon–Sat, 9am to 7pm IST
  • hello@nurviapetcare.com
  • +91 98200 41120

Pick whatever's easiest for you

Email us

hello@nurviapetcare.com

Best for order questions and product advice.

Replies in ~4 hrs

Call or WhatsApp

+91 98200 41120

Mon–Sat, 9am to 7pm IST.

Fastest option

Ask our vet panel

vet@nurviapetcare.com

Skin, coat and diet questions answered by a practising vet.

48 hr turnaround

Track an order

Order status page

Live tracking for every shipment, no login needed.

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Send us a message

Tell us about your pet

The more detail you give us — breed, age, what you've already tried — the more useful our reply will be.

We only use your details to answer this message. No marketing lists, promise.

Come say hello

Our studio & pickup counter

We blend, bottle and pack everything from one small studio in Bandra. Pickup orders are welcome — and yes, your dog is invited in.

  • Address

    14 Hill Road, Bandra West
    Mumbai 400050, India
  • Pickup window

    Mon – Sat, 11:00 to 18:00. Bring your order number.
  • Pet friendly

    Leashed dogs and carrier cats welcome. Treats are on the counter.
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Before you write in

Answers to the things we're asked most

Still stuck? Send a message above and we'll get back to you the same working day.

Read the full help centre
What products does Nurvia Petcare offer?

Nurvia offers pet shampoos, waterless grooming sprays, pet perfume mists, nose and paw balm, and grooming combos.

Which shampoo should I choose?

Choose Complete Care for regular grooming, Gentle Care for a gentler bathing routine, and Tick Guard for outdoor-focused coat hygiene.

Can I use Gentle Clean without water?

Yes. Gentle Clean is designed for convenient cleaning between regular baths. Follow the instructions printed on the product.

How often should I bathe my dog?

Bathing frequency depends on breed, coat type, activity level and skin condition. Ask your veterinarian if your pet has persistent skin problems

Does Nurvia offer cash on delivery?

Cash on delivery may be available for eligible orders and PIN codes. Availability will be displayed at checkout.

How long does delivery take?

Delivery estimates depend on the destination PIN code, courier service and product availability. Check the estimated delivery date on the product page or at checkout.

Where can I purchase Nurvia products?

Shop through nurviapetcare.in or check our available marketplace listings.

What if I receive a damaged or incorrect product?

Contact Nurvia customer support with your order number and photographs of the item and packaging. Requests are reviewed under the published returns and refunds policy.

Are Nurvia products suitable for cats?

Suitability varies by formulation. Check the individual product label before use. Do not assume a dog shampoo is suitable for cats.

How can I contact Nurvia?

Visit the Contact Us page at nurviapetcare.com for customer support information.