Last updated: October 8, 2026
OVERVIEW
Welcome to Nurvia Petcare. The terms “we”, “us” and “our” refer to Nurvia Consumer Ventures Pvt Ltd. We operate this website and store, including all related information, content, features, products and services, to provide customers with a curated shopping experience (the “Services”). Our store is hosted by Shopify, which enables us to provide the Services.
These Terms of Service (“Terms”) govern your access to and use of the Services. By visiting our website or purchasing from us, you agree to these Terms and the policies referenced in them. If you do not agree, please do not use the Services. Nothing in these Terms limits rights available to consumers under applicable law.
SECTION 1 — ONLINE STORE TERMS
You must be legally capable of entering into a binding contract to use the Services. If you are under the age of majority where you live, you may use the Services only with the involvement and consent of a parent or legal guardian.
You may not use our products or Services for unlawful or unauthorized purposes, violate applicable laws, transmit malicious code, interfere with the website, or attempt unauthorized access to any system or account.
SECTION 2 — GENERAL CONDITIONS
We may refuse or restrict service where reasonably necessary to prevent fraud, misuse, security threats, legal violations or harm. We will exercise this right consistently with applicable consumer law.
Website content other than payment information may be transferred across networks and adapted to technical requirements. Payment-card information is encrypted during transmission by the relevant payment provider.
You may not reproduce, duplicate, copy, sell, resell or exploit any part of the Services without our prior written permission, except where permitted by law.
SECTION 3 — ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We aim to keep website information accurate and current. Some information may contain typographical errors, omissions or outdated details. Product packaging, colour and appearance may vary slightly because of manufacturing updates, screens or photography. Please read the product label before use.
General pet-care content on the website is educational and is not a substitute for veterinary diagnosis or treatment.
SECTION 4 — CHANGES TO THE SERVICES AND PRICES
Product prices, availability, promotions and Services may change. Changes do not affect an order already accepted except where required to correct an obvious error, comply with law, or obtain your agreement. We may modify or discontinue parts of the Services where reasonably necessary.
SECTION 5 — PRODUCTS AND SERVICES
Products may be available exclusively online and may have limited quantities. We may limit sales by customer, household, location or order where reasonably necessary, including to prevent unauthorized resale or fraud.
We make reasonable efforts to display product images, descriptions, quantities, ingredients and directions accurately. Always check the physical label and discontinue use if your pet experiences an unexpected reaction. Seek veterinary advice where appropriate.
Returns, replacements and refunds are governed by our Return & Refund Policy.
SECTION 6 — ORDERS, BILLING AND ACCOUNT INFORMATION
Submitting an order is an offer to purchase. An order is accepted when we confirm acceptance or dispatch, subject to payment authorization, stock availability and verification. We may cancel or limit an order for legitimate reasons and will notify you and refund any amount collected for cancelled items.
You agree to provide current, complete and accurate account, billing, delivery and contact information. You are responsible for protecting your account credentials and for activity conducted through your account, except where caused by our failure to use reasonable security safeguards.
SECTION 7 — OPTIONAL AND THIRD-PARTY TOOLS
We may provide access to tools or services operated by third parties. Their separate terms and privacy practices may apply. Review those terms before using a third-party service. We are responsible for our own obligations and do not exclude liability that cannot lawfully be excluded.
SECTION 8 — THIRD-PARTY LINKS
The Services may contain links to third-party websites. We do not control their content, products or practices. A link does not mean we endorse the third party. Review the third party’s policies before completing a transaction or providing personal information.
SECTION 9 — REVIEWS, FEEDBACK AND OTHER SUBMISSIONS
If you submit a review, idea, image, suggestion or other content, you confirm that you have the right to share it and that it is truthful, lawful and does not infringe another person’s rights. You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce and display the submission for operating and promoting our business, subject to applicable law and our Privacy Policy.
We may remove content that is unlawful, misleading, abusive, infringing or unrelated. We are not required to publish every submission.
SECTION 10 — PERSONAL INFORMATION
Our collection and use of personal information is governed by our Privacy Policy. Shopify and payment, delivery and technology providers may process information required to operate the Services, subject to their applicable terms and privacy practices.
SECTION 11 — ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information may contain errors relating to descriptions, pricing, promotions, shipping charges, delivery times or availability. We may correct errors and update information. If an error materially affects an accepted order, we will notify you and provide an appropriate option, including cancellation and refund where applicable.
SECTION 12 — PROHIBITED USES
You may not use the Services to break the law; infringe intellectual-property or privacy rights; harass, threaten or discriminate; submit false or misleading information; distribute malware; collect others’ personal information without authority; conduct fraud, scraping or unauthorized automated access; interfere with security; or evade restrictions. We may suspend access for a material violation.
SECTION 13 — WARRANTIES AND LIMITATION OF LIABILITY
We provide the Services with reasonable care and skill. Except for rights and warranties that cannot legally be excluded, the Services are provided on an “as available” basis. We do not guarantee uninterrupted or error-free access.
To the maximum extent permitted by law, we are not liable for indirect or consequential losses that were not reasonably foreseeable. Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, defective products where liability cannot be excluded, or any other liability or consumer remedy that applicable law does not allow us to exclude.
SECTION 14 — INDEMNIFICATION
To the extent permitted by law, you are responsible for reasonable losses and claims arising directly from your unlawful use of the Services, your material breach of these Terms, or your infringement of another person’s rights. This section does not apply to losses caused by us or restrict statutory consumer rights.
SECTION 15 — SEVERABILITY
If any provision of these Terms is held unlawful, invalid or unenforceable, that provision will apply to the greatest extent permitted by law and the remaining provisions will continue in effect.
SECTION 16 — TERMINATION
You may stop using the Services at any time. We may suspend or terminate access where you materially breach these Terms, misuse the Services, threaten security, or where required by law. Rights and obligations that by their nature should survive termination will continue, including payment obligations, intellectual-property rights and liability provisions.
SECTION 17 — ENTIRE AGREEMENT AND WAIVER
These Terms, together with the policies posted on the website, form the agreement between you and us concerning the Services. A delay in enforcing a right is not a waiver of that right. If these Terms conflict with a mandatory consumer-protection requirement, the mandatory requirement prevails.
SECTION 18 — GOVERNING LAW AND DISPUTES
These Terms are governed by the laws of India. Subject to rights available before consumer commissions or other authorities under applicable law, courts in New Delhi, India will have jurisdiction over disputes relating to the Services.
Please contact us first so we can try to resolve a concern promptly. Nothing in this section prevents a consumer from using a forum or remedy available under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 or other applicable law.
SECTION 19 — CHANGES TO THESE TERMS
We may update these Terms to reflect changes to the Services, our practices or legal requirements. The current version will be posted on this page with its updated date. Material changes will apply prospectively and will not reduce rights attached to an order already accepted, except where required by law.
SECTION 20 — SHOPIFY
Our store is hosted by Shopify. Purchases made through this store are transactions between you and Nurvia Consumer Ventures Pvt Ltd. Shopify provides the commerce platform and is not the seller of Nurvia Petcare products.
SECTION 21 — CONTACT INFORMATION
Questions about these Terms should be sent to:
Nurvia Consumer Ventures Pvt Ltd
Kh.no.401 Second Floor, Vill. Ghitorni, Gadaipur, South West Delhi
New Delhi, Delhi 110030
India
Email: hello@nurviagroups.com
Phone: +91-8093591191