Last updated: October 8, 2026
This Shipping & Delivery Policy explains how orders placed through nurviapetcare.com are processed and delivered by Nurvia Consumer Ventures Pvt Ltd.
1. Shipping availability
Products can be delivered to serviceable postal codes shown at checkout. If we or our delivery partner cannot serve the address after an order is placed, we will contact you and provide an appropriate option, including cancellation and refund where applicable.
2. Order processing
Orders are processed on business days, excluding Sundays and public holidays. After your order is prepared and handed to the delivery partner, you will receive a shipping confirmation or tracking update where tracking is available.
Order processing may take longer during sales, product launches, public holidays, extreme weather or unusually high order volumes. If a material delay affects your order, we will try to notify you using the contact information supplied at checkout.
3. Delivery estimates
The estimated delivery window available at checkout, in your order confirmation or in your tracking information is an estimate rather than a guaranteed delivery date. Delivery time depends on the destination, postal-code serviceability, courier operations, weather, holidays and other circumstances outside our reasonable control.
Please ensure that your phone number and delivery address are complete and accurate so the courier can contact you when necessary.
4. Shipping charges
Shipping charges, if applicable, are calculated or displayed at checkout before payment. Any free-shipping offer will be subject to the conditions shown with that offer. Shipping charges may vary according to order value, destination, parcel weight and the delivery method available.
5. Cash on Delivery
Cash on Delivery may be available for eligible products and serviceable postal codes. Availability and any applicable charge will be shown at checkout. The courier may contact you to confirm delivery. Repeated refusal, non-availability or an incomplete address may affect future Cash on Delivery eligibility.
6. Tracking your order
When tracking is available, we will send tracking details by email, text message, WhatsApp or another contact method supplied with the order. Tracking updates may take some time to appear after dispatch.
If tracking has not updated for an unusual period or the estimated delivery window has passed, contact us at hello@nurviagroups.com or +91-8093591191 with your order number.
7. Address changes
Please review your shipping address carefully before placing an order. Contact us immediately if a correction is needed. We will try to update the address before dispatch, but an address change cannot be guaranteed after an order has been packed or handed to the courier.
We are not responsible for delivery failure caused by an incorrect or incomplete address supplied by the customer. Additional delivery or return-to-origin charges may apply where permitted by law and disclosed to you.
8. Delivery attempts and undeliverable orders
The delivery partner may make more than one delivery attempt or contact you for directions. If an order is returned to us because delivery was refused, the recipient was unavailable, the address was incorrect or the courier could not obtain a response, please contact us to discuss reshipping or refund eligibility.
Any refund for a customer-caused undeliverable order may exclude delivery and return costs actually incurred, where permitted by applicable law. This does not apply when non-delivery results from our error or the courier’s failure.
9. Damaged, leaking or incorrect parcels
Please inspect the parcel after delivery. If it arrives damaged, leaking, incomplete, incorrect or appears tampered with, contact us as soon as possible. Reporting the issue within 48 hours helps us investigate quickly, but does not limit rights available under applicable law.
Please retain the product, outer packaging and shipping label and provide clear photographs or video together with your order number. Verified claims will be handled under our Return & Refund Policy.
10. Missing or marked-delivered orders
If tracking shows that an order was delivered but you have not received it, first check with household members, neighbours, building security or reception. Then contact us promptly so we can raise an investigation with the delivery partner.
We will review the courier’s delivery records and provide an appropriate remedy based on the investigation and applicable law.
11. Split shipments
We may dispatch products from an order separately when operationally necessary. When this happens, you may receive more than one parcel and separate tracking updates. You will not be charged additional shipping solely because we split the shipment after accepting the order.
12. Delays and events outside reasonable control
Delivery may be affected by severe weather, natural disasters, transport disruption, government restrictions, strikes, public emergencies, courier-network delays or other events outside reasonable control. We will take reasonable steps to reduce the impact and keep you informed where practicable.
Nothing in this section limits any remedy available under applicable consumer law.
13. Contact us
For questions about shipping or delivery, contact:
Nurvia Consumer Ventures Pvt Ltd
Kh.no.401 Second Floor, Vill. Ghitorni, Gadaipur, South West Delhi
New Delhi, Delhi 110030
India
Email: hello@nurviagroups.com
Phone: +91-8093591191